Life is full of change. "Change" is the only real constant we face. As our business has grown, employees have come and gone. As a business owner, I'm concerned about the bottom line but I'm more concerned about the individual. Daily, I repeat my priorities to myself:...

We live in a world full of bad news, it’s overwhelming. The 24 hour news cycle has created a perceived reality that something bad will happen at any moment. The truth is, it has always been this way and we are not in charge of everything. My mother always told me to...

Your information security is of the utmost importance. With all the solutions out there, it’s a challenge to insure your company is in good shape. The truth is: there are so many offerings and companies pushing them, you personally need to have a 5,000 foot view of...

As a business owner, important decisions are always on the horizon. There is no way you can know everythingand make accurate decisions, every time. At best, you're taking an educated guess on decisions that aren't inyour wheel-house. I see small businesses fail every...

The truth is: most people do not like “Auto Attendants”, when calling a company.  Customer service has become somewhat of a lost art over the past few decades as we have become more reliant on technology. Technology has allowed us to make tremendous advances...

Disclaimer: For all us tech nerds who are saying that the neighborhood part of the IP may not incorporate all of said numbers in this example. This is true but this is not a tech class and we are focusing on concepts. Concepts are what's needed for the client to make...